Commitment to the
Social Good Community
We’ve always been 100% focused on the social good community, so giving back to the sector and our communities is just part of our DNA. Our singular focus is why the world’s largest network of causes, organizations, and donors depend on us; in fact, nearly 150,000 organizations across the globe receive funds thanks to a Blackbaud solution.
Serving Our Customers
Our commitment starts with how we serve customers—nonprofits, K-12 schools, universities, companies, healthcare institutions, foundations, arts & cultural organizations, faith organizations, and individual change agents around the world—who collectively raise, grant, and invest over $100 billion each year.
We listen to our customers.
We welcome customers to submit and rank product innovation ideas every day in our Idea Banks, and we review every suggestion. In 2021, our product management and engineering teams prioritized and incorporated 85 customer-submitted ideas into our solutions, which were voted on by more than 6,900 other customers.
We are invested in customer outcomes.
Our focus on providing customers with the right training, support, prescriptive insights, and resources is why we achieved a 95% customer support satisfaction rating in 2021.
We drive value through partnerships.
We believe that working together with like-minded companies unlocks innovation and allows our customers to do even more with our solutions. That’s why we grew the Blackbaud Partner Network by 43% in 2021, making it easy for our customers to access leading technology and services firms, all focused on helping them make a bigger difference.
Serving the Entire Sector
Our commitment to the Ecosystem of Good® doesn’t stop with our customers. We provide free resources and engage in cross-sector initiatives that help strengthen the entire social good community, including:
- Providing cutting-edge philanthropic research from the Blackbaud Institute
- Sharing high-impact best practices and insights on the sgENGAGE blog and podcast
- Supporting The Giving Institute and Giving USA, the longest running and most comprehensive report of its kind
- Recruiting early-stage startups focused on solving problems that matter to the social good community into our Social Good Startup Program twice a year, with an emphasis on working with founders from traditionally underrepresented groups
Serving Our Communities
Philanthropy is integral to who we are as a company. In 2021, we continued to make donations in support of COVID-19 relief and disaster recovery, and we announced a new multi-year, six-figure gift to Big Brothers Big Sisters of the Lowcountry to build greater equity, social capital, and a stronger, more diverse workforce.
Plus, even with the difficulties presented by another year of the COVID-19 pandemic, more than 70% of our employees volunteered in 2021, and 20% served on nonprofit boards.
Regardless of location or role, Blackbaud’s people are all about giving back. As a company, we join in that spirit through many acts of generosity and service, which—along with our commitment to ESG—are at the heart of who we are as a business serving social good.
Vice President, Global Social Responsibility
Learn more about our commitments
People and Culture
We are committed to providing an inclusive workplace environment for our people and encourage them to bring their authentic selves to work.Learn More
Data Privacy and Protection
Our customers’ data security is mission-critical, and we take our commitment to protecting it seriously.Learn More
We are employing strategies that promote energy conservation, clean air and water, and a healthy planet.Learn More