Governance and Data
Responsibility

We build trust through strong governance, responsible innovation, and rigorous stewardship of data and technology.

Upholding Corporate Governance and Ethics

We operate with integrity and accountability through strong governance, ethical standards, and clear oversight structures designed to support responsible decision‑making across the business, including oversight of AI.

  • Maintained Board‑level oversight through established Corporate Governance Guidelines and standing committees that support effective decision‑making and accountability

  • Advanced cross‑functional accountability through leadership‑driven oversight bodies, including the Inclusion and Sustainability Council

  • Governed the development, deployment, and use of AI across Blackbaud through a cross‑functional AI Council

  • 100% of employees completed our annual Code of Business Conduct and Ethics training

Protecting Data and Strengthening Security

Customer trust is foundational to our business. We invest in strong security, privacy‑by‑design practices, and clear governance to help protect customer data and support responsible use of technology.

  • Operated a comprehensive security program aligned to the CIA Triad and industry frameworks, such as the NIST Cybersecurity Framework (NIST CSF)

  • Built security into our products using frameworks, such as OWASP, and ongoing developer training

  • Monitored threats 24/7 with third‑party support and regularly tested incident response and preparedness

  • Required annual cybersecurity training for all employees and role‑based privacy‑by‑design training for product teams

  • Matured our privacy-by-design program by aligning privacy assessments with our responsible AI governance assessments

Learn more about our cybersecurity and data privacy practices or access assessments and audits through the Blackbaud Trust Center.

We’re a trusted data advisor for the nonprofit industry.

In 2025, Blackbaud’s Chief Data & AI Officer, Carrie Cobb, was honored as one of DataIQ’s 100 Most Influential People in Data.

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Trust is foundational to the social impact sector. As a data and AI leader, we see it as our responsibility to help organizations use technology ethically, securely, and with confidence.

Carrie Cobb

Chief Data & AI Officer

Learn about our other ESG priorities

Environmental Sustainability

We reduce our environmental impact through responsible operations and measurable progress toward decarbonization.

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People and Culture

We cultivate a purpose-driven culture where our people can grow, contribute, and thrive while advancing social impact.

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Fueling Social Impact

We propel impact at scale with the sector’s most intelligent solutions for giving, connecting, and engaging.

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