A Message from Our CEO, Mike Gianoni

2021 was a year of perseverance and adopting a “new normal,” despite the continued uncertainty of a global pandemic. Organizations and individuals didn’t just accept the status quo—they re-imagined what was possible in a now-hybrid world. And Blackbaud was right there with them, enabling impact through our technology, expertise, partnership, and people.

children in a greenhouse setting with plantsI’ve seen customers fully embrace digital transformation to advance their missions. For example, Longue Vue House and Gardens in New Orleans increased online reservations from zero to 61% of ticket sales by leveraging the right technology, enabling the organization to improve its guest experience, better engage supporters, and redirect valuable staff time to more meaningful activities. I’ve witnessed Blackbaud employees around the world serving their communities in vast numbers, participating in our annual Week of Caring, and donating more than 5,500 toys during our 22nd annual holiday toy drive to bring cheer to families in need.

And I’ve been awed by change agents passionately pulling communities together to advance important causes, like 12-year-old Max Woosey of North Devon, U.K., who has attracted worldwide attention and donations totaling nearly GBP 600,000 during his now two-year-long epic journey camping outside to raise critical funds for a local hospice by using the power of JustGiving™.

This past year, we’ve accelerated innovations in our solutions that allow organizations to increase their impact, like launching Giving Checkout with Complete Cover in the US, so that every dollar raised with JustGiving® from Blackbaud® goes directly to causes. We’ve doubled down on our commitment to deliver the resources and services that will help customers get the most from their technology investments, such as making our entire Blackbaud University basics eLearning catalog free. And we’ve continued to provide valuable resources and engage in cross-sector collaborations that advance the entire Ecosystem of Good®, including delivering hundreds of hours of free best practices content during bbcon® 2021 Virtual.

We’ve listened to our employees, who wanted continued flexibility, and now have a remote-first workforce. In addition to increasing employee satisfaction, this approach allows us to take bigger steps in three key areas: hiring a more diverse workforce, increasing career growth opportunities for employees, and decreasing our environmental footprint. We’ve already seen an increase in applicants from backgrounds that are historically underrepresented in tech, but our work does not stop there.

I’m proud to share our achievements and priorities, and how we drive powerful impact toward our higher purpose. We are living out our commitments to the social good community, our people, data privacy and protection, and environmental sustainability every day with a continued focus on publicly affirming our values through partnerships like the UN Global Compact and through transparent reporting of ESG metrics, which I invite you to read about here.


Mike Gianoni's photo
Mike Gianoni
President and CEO